NOTE: Some limited release sneakers are considered final sale (not eligible for refund/return/exchange/store credit). Please read the product description carefully. 

Returns are permitted on footwear, accessories, clothing, and home goods.

Socks, publications, and apothecary items (fragrances, candles, incense, grooming products and garment care products) are Final Sale and may not be returned. 

Items discounted 25% or more off the retail price or designated as Final Sale may not be returned for a refund, store credit, or size exchange. Markdowns and discounts are cumulative.

Discount codes providing savings of 25% or more are considered final sale unless it is explicitly mentioned otherwise.

 
Any packages Notre receives that are marked "Return to Sender" or "Refused" will not be eligible for a refund - customers may have the order shipped to them one additional time or receive store credit.

Notre will only grant a refund if the following conditions are met:

We cannot hold stock for exchanges - in order to exchange your item please submit a new order online. The original order will be refunded on receipt of the return.

Size exchanges must be requested within 7 days of delivery.

DEFECTIVE MERCHANDISE/INCORRECT ORDER

Notre will issue a return label if an item is faulty or an error was made by Notre. Notre will not be held responsible for any return packages lost in the post, therefore please keep your postage receipt as proof of postage and value the items at the price in which you paid for the product/s.

If you have received a defective item, please contact Notre with your order number and issue. Once the issue is verified, Notre will provide a return label. Do not mail an item back without authorization from Notre.

All rights to determine a product defective are retained by Notre.

Defects or incorrect orders must be reported to Notre within 7 days of delivery.