Our Return Policy
To receive a refund for your return, your item(s) must meet the following conditions:
- Be shipped within 28 days of your order date
- Be in original, unused, unaltered and unwashed condition
- Be returned with original tags and packaging
Intimate apparel and swimwear (including, but not limited to, lingerie, boxers, briefs, swimsuits and bikini bottoms) must be returned with the original hygienic protective strip still intact.
Footwear must be returned with the dust bag, original shoe box and any other included materials (such as hangtags and extra laces), as these are considered part of the product. Please mail the shoe box inside a shipping box in order to prevent damage during shipping.
Please note that Final Sale items are not eligible for return. Final Sale items include, but are not limited to, socks, publications, apothecary items (fragrances, candles, incense, grooming products, garment care products, etc.) and any items marked Final Sale.
Notre reserves the right to reject returns that do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
How to Initiate a Return
Customers in the USA can visit our return portal to begin the return process. International customers should continue emailing email@example.com to process their return.
Notre now offers free domestic returns in the continental United States.
Your return must be postmarked no later than 28 days after your order date. We recommend that you ship your return within one week of receiving your return label to ensure that it arrives at Notre within the required timeframe.
Please visit our return portal to begin the exchange process.
A refund will be issued back to your original payment method within 5 business days of Notre receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checkout. Your financial institution may require additional time to process the refund to your account.
Please note that original shipping fees are not refundable.