Customer Service/Order Inquiries
firstname.lastname@example.org (email is preferred)
CS Hours: 11 AM - 7:30 PM Central Time
5202 N. Clark St
Chicago IL 60640
Orders sent back without an RMA will not receive a refund.
Notre - West Loop
118 N. Peoria
Chicago, IL 60607
Monday - Tuesday: Closed
Wednesday - Friday: 11 AM - 7 PM
Saturday: 11 AM - 7 PM
Sunday: 12 PM - 6 PM
If you have selected our in-store pickup option, a Notre representative will contact you when your order is ready for pickup at our West Loop location. This is separate from the order confirmation email that you receive after purchasing.
Shoe sizes are listed in USM unless noted otherwise. Please contact us with any questions regarding the listed sizing.
SHIPPING AND HANDLING
If you have received a shipping notification, Notre is unable to make any changes to your order.
*Notre aims to ship orders within 2 business days but occasionally shipments are delayed to a high volume of orders, holidays, and weekends. Orders placed over the weekend or on holidays will be shipped the following business day. Notre is not responsible for any delays and/or damage caused in-transit by the delivery service or customs agencies.
Notre sometimes undergoes periods of high order volume where shipping times can exceed the two business day window.
All U.S. orders are trackable via FedEx. Canada and International shipping options include USPS Priority International and USPS Priority Express International.
International Custom Duties - International orders may be charged customs fees by the destination country's government. We have no control over if, and how much you are charged for customs. We are not responsible for any additional charges the destination country imposes on you. Due to the customs process, delivery times are estimates and may take longer than stated.
*USPS estimates to most major markets. Does not include passage through customs.
Notre is in the process of rolling out DHL Worldwide and FedEx International Economy service for international customers in an effort to provide quick and secure delivery. This is an ongoing process - if it has been implemented for your country, it will appear during checkout.
NOTE: Some limited release sneakers are considered final sale. Please read the product description carefully.
Returns are permitted on footwear, accessories, clothing, and home goods.
Socks, publications, and apothecary items (fragrances, candles, incense, grooming products and garment care products) are Final Sale and may not be returned.
Items discounted 25% or more off the retail price or designated as Final Sale may not be returned for a refund or store credit. Markdowns and discounts are cumulative.
Discount codes providing savings of 25% or more are considered final sale unless it is explicitly mentioned otherwise.All returns must be authorized via email or phone prior to shipping. Items returned without authorization may be refused upon delivery. Please contact email@example.com or call us at 872-888-8628 to request authorization for a return.
Any packages Notre receives that are marked "Return to Sender" or "Refused" will not be eligible for a refund - customers can have the order shipped back to them one additional time or receive store credit.
Notre will only grant a refund if the following conditions are met:• All items must be unused and unworn
• Clothing must be clean and unwashed with all tags attached - once clothing has been worn and/or washed it cannot be returned or exchanged
• Shoes must not be worn or creased to the point where they would be deemed worn or not 100% brand new merchandise. Once shoes have been worn they cannot be returned or exchanged
• All shoes must be returned in their original packaging
We cannot hold stock for exchanges - in order to exchange your item please submit a new order online. The original order will be refunded on receipt of the return.
Size exchanges must be requested within 7 days of delivery.
DEFECTIVE MERCHANDISE/INCORRECT ORDER
Notre will issue a return label if an item is faulty or an error was made by Notre. Notre will not be held responsible for any return packages lost in the post, therefore please keep your postage receipt as proof of postage and value the items at the price in which you paid for the product/s.
Defects must be reported to Notre within 7 days of delivery.
Notre and notre-shop.com does not offer price adjustments on past purchases if those items are marked down or promoted later in the season.
During the course of online promotions and sales notre-shop.com may experience a high volume of orders; our real-time inventory system sometimes may not reflect up-to-the-minute inventory and may result in an order cancellation due to low or no inventory - We apologize for any inconvenience should this occur with your order. You will be notified promptly by email if this is the case. For real-time confirmation please contact firstname.lastname@example.org
We reserve the right at any time to correct any errors in pricing or descriptions and to cancel or refuse to accept any order based on an incorrect price or description.
If you have any further questions about the policies of notre-shop.com or Notre’s local store, please contact email@example.com. Our goal at notre-shop.com is to provide a seamless transaction and ensure your satisfaction.
Privacy - By submitting your email for purchase transactions or other fields located within notre-shop.com you are automatically enrolled in our email list. You can choose to unsubscribe to our email list at anytime. Notre respects your privacy and commits to not selling your name or personal information.
Tax - All orders shipped outside of Illinois will be charged no tax. Sales tax is charged on all orders shipped within Illinois at the local rate.
Conditions - Notre does not guarantee the availability of items listed on www.notre-shop.com. If Notre or notre-shop.com is out of stock on an item you ordered, we will notify you as soon as possible via email. Depending on vendor availability and season-to-season availability, sold out items may not be restocked. Placing an order with notre-shop.com does not establish a binding contract - orders may be cancelled at any time due to insufficient stock, credit card errors or declinations, suspicion of fraudulent activity, etc.